what you need to know if your plans are interrupted
We always hope that you don't need to cancel your trip, but realize sometimes it is necessary. Below we have covered most of the commonly asked points to help make your cancellation smooth.
Notice of cancellation must be made in writing and either sent via postal mail or via email to Pedalers. The Date of Cancellation will be the day we receive your written notice of cancellation. Cancellations by phone will not be considered as valid notice.
Cancellations received before 45 days prior to the scheduled start of the ride will forfeit the deposits paid. Any monies paid in excess of the deposit will be refunded less a 3% card processing fee that our bank does not refund.
Cancellations received less than 45 days prior to the scheduled start of the ride will forfeit all payments made. No refunds will be made.
Our cancellation policy is strictly enforced with no exceptions including medical and family emergencies, deaths in the family, weather or civil unrest. Please note:
Your written notice of cancellation (via postal mail or email) must include your name, as well as names of any others you signed up on behalf of, your original booking number, the last four digits of the credit card used to book and the tour name with departure date noted. The date we receive your notice of cancellation, shall be the date to determine penalties as mentioned above.
In the event that a tour is unable to operate as scheduled due to reasons beyond the control of Pedalers, including but not limited to: border closures, government imposed travel restrictions, extreme weather, natural disaster, war, acts of terrorism, all tour payments made will be converted to a credit that can be applied to a future date of the same tour or transferred to a different tour within two years of the booking interruption.
While accidents are unfortunate, our cancellation policies are pretty straight forward. Depending on the severity of your injury and proximity to your scheduled departure date, an option to reschedule may exist. But no refunds beyond those spelled out in our Terms & Conditions will be available. Travel Insurance is always a good investment.
Pedalers no longer charges any fees for transferring your booking and monies paid to a new departure date or to a different tour package.
To change dates or tours, please contact us in writing, either by email or old fashion postal mail, with your request. As a means of verification, we request that your change notification include: your name, original tourcode & booking ID, names of others on your booking and the last four digits of the card used to pay for the booking. Your booking will be updated and an email with your new tourcode and booking id will be sent.
If you find you need to change again, the same policy and no fee option will apply.
Please note: This flexible change policy does require that you make the change of dates at least 30 days prior to your trip's departure date.
No, bookings can not be transferred to another traveler.
If you need to make a claim against your travel insurance coverage, drop us an email and we can send you an itemized invoice for your trip and payments. Any partial refunds you received from Pedalers will be noted on the invoice.