All applications submitted more than 45 days prior to the scheduled start of the ride must include a non-refundable deposit as specified for the tour. Once the deposit has been paid the balance due can be paid in installments or in one sum. Balance of tour fees must be paid in full before 45 days prior to the scheduled start of the ride or the booking will be considered "voluntarily canceled by the guest" and subject to our standard cancellation penalties.
Applications submitted less than 45 days prior to the scheduled start of the ride must submit payment in full, plus any applicable additional fees such as single supplement, etc.
Payment can be made via credit card ( Visa, MasterCard, American Express, Discover ), personal check, money order, bank check, wire transfer or PayPal. Check payments should made payable to: Pedalers Pub and Grille ( our original registered company name ). Personal checks are accepted from non-USA based customers, only if they are drawn on a US bank. Prices listed on the website and in printed tour literature are in US Dollars ( unless otherwise noted on the tour page ).
Discounts posted on the website are valid only for bookings received while the discount is displayed on the website. Discounts offered via email or our newsletter are valid only for the time period specified in that offer. Discounts will not be honored retroactively. Discounts are only valid on new bookings and will not be applied to existing bookings. Discounts can not be combined, only one discount will be applied to a booking.
After you sign up
Once we have processed and accepted your application, you will receive a notice of confirmation. In this confirmation will be additional details, such as access codes to your online rider information, meeting times and suggested flight times. You will find all of the information necessary to plan for your ride in the Registered Guest Info area of our website. Here in addition to ride information and a variety of tips & suggestion, you will find a Guest Questionnaire that MUST be completed in order to participate on the trip. Please note that in respect for our environment, we do not print a ride handbook and prefer to present this information online. If you do not have access to the internet please let us know.
Pedalers Peace of Mind change policy
Pedalers no longer charges any fees for transferring your booking and monies paid to a new departure date or to a different tour package.
To change dates or tours, please contact us in writing, either by email or old fashion postal mail, with your request. As a means of verification, we request that your change notification include: your name, original tourcode & booking ID, names of others on your booking and the last four digits of the card used to pay for the booking. Your booking will be updated and an emai with your new tourcodes and booking ids will be sent.
If you find you need to change again, the same policy and no fee option will apply. This new policy is also retroactive to all previous bookings for the year 2020.
Notice of cancellation must be made in writing via email or postal mail. The Date of Cancellation will be the day we receive your written notice of cancellation. Cancellations by phone will not be considered as valid notice.
Cancellations received before 45 days prior to the scheduled start of the ride will forfeit the deposits paid. Any monies paid in excess of the deposit will be refunded.
Cancellations received less than 45 days prior to the scheduled start of the ride will forfeit all payments made. No refunds will be made.
Our cancellation policy is strictly enforced with no exceptions including medical and family emergencies, deaths in the family, weather or civil unrest. Please note:
- There is no refund for arriving late or leaving a trip early.
- Single supplements are considered part of the trip price and are subject to the cancellation penalties.
- Pedalers reserves the right to make route and accommodation modifications as needed.
- On the rare occasion when Pedalers must cancel a trip, all payments received to date will be refunded, which constitutes full settlement.
- Pedalers is not responsible for expenses incurred in preparation for any canceled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.
- Guests who fail to complete the Guest Questionnaire prior to trip departure will not be allowed to join the trip and will be subject to Pedalers standard cancellation policy as described above.
- We strongly recommend the purchase of trip cancellation insurance to cover non-refundable items in the event situations force you to cancel your travel plans.
Release of Liability
As a condition of participation, each guest must agree to the terms listed in our Release of Liability. Guests who were signed up by another can confirm their agreement to these terms through the guest questionnaire. Failure to agree to the terms listed in the Release of Liability will be considered a voluntary cancellation on your part of your booking with no refund available.
As a condition of participation, each guest must complete their Guest Questionnaire, as it provides vital and necessary information for the operation of the tour and the safety of our guests. Failure to complete the Guest Questionnaire at least 30 days prior to the tour's starting date will be considered a voluntary cancellation on your part of your booking with no refund available.
Trip cancellation insurance, along with medical, baggage and flight insurance is available from World Nomads. Underwritten by Allianz, World Nomads offers low cost travel insurance in over 44 countries. With genuine 24/7 assistance anywhere on the planet provided by Mondial Assistance, the world's largest travel insurance and assistance company, and online claims and extensions from anywhere in the world while you are still away, World Nomads offers some of the best travel insurance in the world today. You can read more and get price quotes from our Travel Insurance page.
Single Traveler Policy
As a health precaution due to the current global situation with Covid19, Pedalers will not pair up single travelers to share a room or tent for the foreseeable future. Guests traveling by themselves will be required to book a Single Room and will be liable for the Single Supplement Fee. Single travelers joining with a friend for the tour may share a twin bedded room, but need to signup together on a single booking ( they can pay separately ).
Youth on Tours
Youths from age 16 on up are welcome on our scheduled tours. Children under the age of 16 will be considered on a case by case basis. If a family with younger children wishes to join a date, we will contact guests already registered on that date and with their OK, will accept the family's booking. Youths must share a room with a family member or have a private room ( single supplement applies ).
Children from age 8 on up are welcome on family friendly, private or custom tour. We feel that this is the minimum safe age for the activities during the trips. But please be aware, our sag driver can not function as a child sitter, one parent must accompany children under the age of 12 when they are riding in the sag wagon.
Guests are responsible for: choosing a trip that suits their abilities, level of fitness and state of health; obtaining the necessary travel documents and visas for their destination( s ); arriving at the trip start with the clothing and gear recommended in the Guest Information, and with a bicycle suitable / suitably maintained for the ride; respecting the laws and customs of regions visited; following environmental guidelines and regulations while on the trip in accordance with leader directions; and respecting the rights and privacy of other trip members. Pedalers reserves the right to refuse service to anyone at any time prior to or during the trip if, in Pedalers' opinion, an individual's behavior or physical condition is not compatible with the general enjoyment and well-being of other trip members.
Pedalers Limitations of Liability
Pedalers is not liable for bodily injury or property damage as a result of ( but not limited to ): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, kayak, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Pedalers is also not liable for expenses ( e.g., meals, transportation or hotel costs ) not specified as included in the trip cost but which may be required to get to or from a trip start or end. Pedalers reserves the right to make route and accommodation modifications as necessary to improve the trip's quality or to accommodate the comfort and well-being of guests.
Use of Images
Guests grant Pedalers express permission to take photographs, make film or other media records of its trips for promotional and commercial use, as well as approving such use by third parties with whom Pedalers may engage in joint marketing, without financial remuneration.
Pedalers respects our customer's right to privacy. The personal information gathered from our website and from any printed applications or questionnaires is used solely by Pedalers for the registration on, operation of and marketing of our tours. Some personal information, such as addresses, maybe exchanged with banking institutions while processing your payment. Pedalers does not provide any customer information to any outside parties for marketing or any other non-transactional purposes.
This right to privacy extends to our referral policy. Pedalers does not share your contact info with prospective customers, unless you have specifically told us you wish to be a referral. No one from Pedalers will contact you about this, guests must submit their wish to serve as a referral of their own volition.