policies and procedures in response to the global pandemic
Pedalers no longer charges any fees for transferring your booking and monies paid to a new departure date or to a different tour package.
To change dates or tours, please contact us in writing, either by email or old fashion postal mail, with your request. As a means of verification, we request that your change notification include: your name, original tourcode & booking ID, names of others on your booking and the last four digits of the card used to pay for the booking.
If you find you need to change again, the same policy and no fee option will apply..
Please note: This flexible change policy does require that you make the change of dates at least 30 days prior to your trip's departure date.
As a health precaution due to the current global situation with Covid19, Pedalers will not pair up single travelers to share a room or tent for the foreseeable future. Guests traveling by themselves will be required to book a Single Room and will be liable for the Single Supplement Fee. Single travelers joining with a friend for the tour may share a twin bedded room, but need to signup together on a single booking (they can pay separately).
Pedalers has always asked guests to bring their own helmets for cycling tours, as we feel they can not be adequately cleaned between uses. This policy is now mandatory and we also require guests to bring their own cycling waterbottles to use during the tours. Guests without either of these can purchase those items once they reach most of our destinations, but we suggest looking at home first so as to have a bigger and better selection to choose from. Use of helmets IS required on all cycling tours or during the cycling portion of multi-sport tours.
Guests also need to bring their own facemask to wear. We suggest cloth ones that can be washed and reused, rather than a box of disposable masks.
To allow adequate social distancing in our support vans during transfers or when people would like to break from cycling, we now limit all scheduled departures to 8 guests maximum. Parties booking a private date can request a larger group allowance.
Pedalers believes that the wearing of face masks and observing social distancing aids in the reduction of the spread of Covid19.
Wearing facemasks is suggested during the following tour activities:
• While riding in any support vehicle or public transportation used during the tour
• During group meetings, orientation, hotel check-in, etc
• Before dinner is served and while sitting around chatting after you have finished eating
Guests are asked to maintain social distancing:
• At rest stops
• At group meetings
• While in public transportation hubs awaiting departure
Please note that in some destinations local rules may impose additional conditions, such as, in Madagascar masks must be worn at all times including while cycling, in Thailand your temperature will be checked when entering any store or restaurant, etc. Your guide team will update you during orientation of any changes or added local restrictions.
Currently all of Pedalers destinations, except for Bhutan and Japan, are open to vaccinated travelers without the need to quarantine. Some countries still require that travelers be tested either before flying or upon arrival.